Terms and Conditions

1. What is 'open box inspection'?

   If you choose an 'open box inspection' eligible order, the delivery associate will unpack the package of your order, at the time of its delivery, and help you inspect the contents of your order. With Open Box Inspection, you can verify the order to ensure right product is delivered without any external damages and has the required accessories enclosed, before accepting the delivery.

2. What can I expect at the time of the delivery?

   At the time of delivery of the purchased product, delivery associate will:

   • unpack the package
   • place the item in the room of your choice; (applicable for heavy & bulky items)
   • have you visually inspect the product for correctness (i.e., to ensure that it is not completely different from what was ordered), damages and completeness (i.e., to ensure that the product has no missing parts/accessory damage); This does not include a working/functional check of the product.
   • update the open box inspection status as successful/failed in his device

   As open box inspection has implications on return policy, refer FAQ 6, please ensure a responsible adult is available to thoroughly inspect the product and accept delivery.

3. What happens once inspection is completed and I do not find an issue with the product?

   Post inspection if you find the product is correct, damage free and has required accessories enclosed and damage-free, delivery associate will request for a 6 digit OTP to confirm open box inspection status. Once the OTP is shared, your delivery will be confirmed.

   Please share the OTP only if product is correct, damage free and has required accessories. We will not be able to accept returns for wrong item, damages, missing accessories for orders where open box inspection has been completed and delivered successfully. Refer FAQ 6 for details on return policy.

   An adult needs to be compulsorily present at the time of inspection and delivery.

   In line with Amazon.in Returns Policy, once you have successfully verified that the product is damage-free, correct and complete through the Open Box inspection, the product will be ineligible for delivery cancellation or refusal.

4. Where will I find the OTP to confirm successful open box inspection status?

   The OTP to confirm the successful open box inspection status is available on your registered email address and SMS on your registered mobile number. It is also available on Home->Your Orders -> Product-> Tracker

   Please ensure that the adult present at the time of open box inspection has the OTP handy on the scheduled delivery date, for a hassle-free delivery experience.

5. What happens once inspection is completed and I find an issue with the product?

   Post inspection if you find the product to be damaged, has missing parts/accessories, or is completely different from what was ordered, please refuse the delivery and do not share the 6 digit OTP. The delivery associate will take the product back with him. We will create a free replacement on your behalf. If we are unable to do so, the amount paid will be refunded. Please refer Amazon.in Refund Policy for refund timelines.

6. What happens if I find an issue with the product post-delivery or installation?

   In case the product is found to be damaged after you have accepted delivery of an open box inspection eligible order, we will not able to accept returns. Therefore, please ensure a responsible adult is available to thoroughly inspect the product for damages and accept delivery.

   In case the product is found to be functionally defective or not working, after you have accepted delivery of an open box inspection eligible order, you will be required to raise a request within the 10-days' returns window. Once such request is raised, we will help troubleshoot/ resolve any issues that you may face, over the phone, and/or through an in-person technician visit. In the event the issue remains unresolved, and if eligible, you will be issued a refund/replacement as per the Amazon.in Returns policy. In case of any issues post the 10-days' returns window, please directly contact the brand service center.

7. How can I avail 'open box inspection'?

   "Open box inspection" service is available on smartphones, laptops, cameras, smartwatches, headphones, bluetooth headsets, television, microwave oven, washing machine, dishwasher and refrigerator products in select pin codes. It will be automatically enabled on your order basis the eligibility criteria.

8. How do I know if my pin code is eligible for open box inspection?

   For orders eligible for open box inspection, you will see a 'open box inspection' eligibility message on the product detail page. You will see the confirmation "Included FREE Open Box Inspection at the time of delivery" while choosing the delivery slot for open box eligible orders.

   To check pin code eligibility for open box inspection, please populate the pin code where delivery is required. In case the item you are ordering is eligible for 'open box inspection', you will see the 'open box inspection' eligibility message on the product detail page. Confirmation is given when you see the "Included FREE Open Box Inspection at the time of delivery" while choosing the delivery slot for open box eligible orders.

9. Is "open box inspection" an optional service?

   No. Open box inspection is mandatory for all orders as described in FAQ7, so that you can accept the product only after you are satisfied that product is correct, damage-free and has all accessories provided by manufacturer However, if you still wish not to opt for open box inspection, please share the OTP with the delivery associate to accept delivery. Please note that we will not be able to accept returns on account of product being different, damaged or missing accessories if you share the OTP, irrespective of the fact whether you chose not to inspect the product or parts thereof at the time of delivery.

10. Can I opt out of “open box inspection” as I need to gift this item?

    Open box inspection is a mandatory service and will apply for all eligible orders. For your convenience, you can order the item directly at the intended recipient’s address and opt for Amazon.in’s gift service as needed.

11. Do I need to pay for "open box inspection" service?

    No. Currently, Open box inspection service is available free of cost.

12. I want to exchange my old product while buying a new one? Can I still avail open box inspection service?

    Yes. Open box inspection is available for orders which have exchange attached to them as well. However, the new item should be eligible for open box inspection as mentioned in FAQ 2. For exchange orders, only if the old product passes verification, delivery associate will open up the new item package for your inspection.

13. Will my product be installed at the time of delivery too?

    Only in cases the purchased product was eligible for installation at time of delivery, will installation happen at the same time. Otherwise, the installation will be conducted separately as per the timelines communicated on the website and/ or through email/ SMS.

• These open box customer terms and conditions ("Terms and Conditions") will be applicable if you have availed the “Open box inspection” service (“Inspection Service”) while purchasing your product from the website www.amazon.in and the corresponding mobile site and mobile application (collectively, "Amazon.in").
• With Open Box Inspection service, you can verify the order to ensure right product is delivered without any external damages and has the required accessories enclosed, before accepting the delivery.
• As part of the Inspection Service, you are required to inspect and take delivery of the product in-person, after providing the OTP to the delivery associate (which would be shared with you through your registered email address and SMS on your registered mobile number).
• You agree and understand that only the delivery associate is entitled to open product package and place the product for your inspection.
• You agree to inspect the product in the presence of the delivery associate only. You understand that inspection means checking the physical appearance and components of the product, if any, and does not include testing the functioning of the product.
• You acknowledge and agree that once you have shared the OTP with the delivery associate and the order has been successfully delivered, return requests on grounds of damaged condition, has missing parts/accessory damage, or is completely different from what was ordered under the Amazon.in Returns policy will not be accepted, irrespective of the fact whether you chose not to inspect the product or parts thereof at the time of delivery.
• You understand that in case the product which is received in damaged condition, has missing parts/accessories, or is completely different from what was ordered, the delivery will be considered as 'failed', and, you will be issued a replacement or refund in accordance with Amazon.in Returns policy.
• You agree and understand that Open Box Inspection Service is not applicable on orders, other than pre-paid orders for select products, including pay on delivery orders, as may be provided on amazon.in.
• You understand that in case the product is found functionally defective/not working, after accepting delivery, you can raise a request for return/refund with Amazon customer support within the 10-days' return window as per the Amazon.in Returns policy. Once such request is raised, we will help troubleshoot/ resolve any issues that you may face, over the phone, and/or through an in-person technician visit. In the event the issue remains unresolved, and if eligible, you will be issued a refund/replacement as per the said Amazon.in Returns policy. In case of any issues post the 10-days' returns window, please directly contact the brand service center.
• The Amazon.in Returns policy will apply to ‘open box inspection’ eligible orders, except to the extent that – if a product is (a) delivered in a physically damaged condition; (b) is missing; or (c) is different from what was ordered. You should refuse to accept the delivery of such products (instead of 10 days' return window period which is otherwise available under the general returns policy). However, the 10 days' return window period will continue to be available for defective products which are eligible for ‘open box inspection’.
• Amazon reserves the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change/delete any or all of these Terms and Conditions.
• In case we are unable to perform Open box delivery due to operational reasons or any other on-ground contingency, the terms and conditions of Open box delivery will not apply.